Last Updated: October 5, 2026
At Niro, we want you to shop with confidence. Please review our Refund and Returns Policy carefully before placing an order.
1. Check Your Product at Delivery
Customers are encouraged to check the product in front of the delivery person before accepting the order.
If the product is:
- Damaged during delivery
- Defective
- Different from the product ordered
- Missing any major component or accessory
you may refuse to accept the order immediately and return it to the delivery person.
Please do not accept a visibly damaged or incorrect product.
2. Returns After Delivery
Once the product has been accepted from the delivery person, a return request will generally be considered only if the product has a genuine manufacturing defect or if we have delivered the wrong item.
To request a return, please contact us as soon as possible after receiving your order.
Phone: 01746-893941
Website: https://niro.com.bd
Photos or videos of the product, packaging, and problem may be required to verify your claim.
3. Conditions for Return
To qualify for a return, the product should:
- Be unused and in its original condition
- Include the original packaging, tags, accessories, and other supplied items
- Not be damaged due to misuse or improper handling
- Have valid proof of purchase or order information
We reserve the right to refuse a return if the product does not meet these conditions.
4. Products That Cannot Be Returned
Returns may not be accepted for:
- Products damaged after delivery due to customer handling
- Used, altered, washed, or modified products
- Products returned without their original packaging or accessories
- Products with damage caused by misuse, negligence, or improper storage
- Items returned simply because of a change of mind after the product has been checked and accepted at delivery, unless otherwise approved by Niro
5. Refunds
If your return is approved, the applicable refund will be processed after the returned product has been received and inspected.
Depending on the original payment method, the refund may be issued through an appropriate payment channel.
Delivery charges may be non-refundable unless the return is caused by an incorrect, damaged, or defective product supplied by Niro.
6. Exchange
Where appropriate and subject to stock availability, Niro may offer a replacement or exchange instead of a refund.
If the requested replacement product is unavailable, we may offer another suitable solution or issue an applicable refund.
7. Order Cancellation
If you wish to cancel an order, please contact us before the order is dispatched.
Once an order has been handed over to the courier, cancellation may not always be possible.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us promptly with your order details and supporting photos or videos.
We will review the issue and provide an appropriate solution based on the circumstances.
9. Contact Us
For any questions regarding returns, refunds, exchanges, or order-related issues, please contact:
Niro
Website: https://niro.com.bd
Phone: 01746-893941
By placing an order through Niro, you acknowledge that you have read and agreed to this Refund and Returns Policy.