Last Updated: October 5, 2026
At Niro, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or shop from https://niro.com.bd.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Phone number
- Delivery address
- Email address, if provided
- Order and purchase details
- Payment-related information
- Communication history with our customer support
- Device, browser, and website usage information
- IP address and general location information
We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and confirm orders
- Arrange product delivery
- Contact you regarding your order
- Provide customer support
- Process returns, exchanges, or refunds
- Prevent fraud or misuse of our services
- Improve our website and customer experience
- Send promotional messages or offers where permitted
- Comply with legal or regulatory requirements
We do not use your personal information for purposes unrelated to our business without a valid reason.
3. Order and Delivery Information
To complete your order, we may share necessary information such as your name, phone number, delivery address, and order details with courier or delivery service providers.
These third parties receive only the information necessary to perform their services.
4. Payment Information
If you make a payment through a third-party payment provider, mobile financial service, bank, or payment gateway, your payment may be processed directly by that provider.
Niro may not directly store sensitive banking or payment credentials where the payment is handled by an external payment service.
You should also review the privacy policies of any third-party payment provider you use.
5. Cookies and Website Data
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Understand how visitors use the website
- Measure website performance
- Support marketing and advertising activities
You may disable cookies through your browser settings, although some website features may not function properly as a result.
6. Analytics and Advertising
We may use third-party analytics or advertising tools to understand website traffic, customer behavior, and the effectiveness of our marketing campaigns.
These services may collect information such as:
- Pages visited
- Device information
- Browser type
- Approximate location
- Interactions with advertisements
Such information may be processed according to the privacy policies of the relevant third-party service providers.
7. Marketing Communications
If you provide your phone number, email address, or other contact information, we may occasionally use it to inform you about:
- New products
- Special offers
- Discounts
- Promotional campaigns
- Important service updates
Where applicable, you may request that we stop sending promotional communications.
Transactional messages related to an existing order may still be sent when necessary.
8. Sharing of Personal Information
We do not sell your personal information.
We may share limited personal information with trusted third parties when necessary, including:
- Courier and delivery companies
- Payment service providers
- Website hosting providers
- Technology service providers
- Customer support services
- Analytics or marketing platforms
- Government or regulatory authorities where legally required
We expect service providers handling customer information to use it only for the purpose for which it was provided.
9. Data Security
We take reasonable administrative and technical measures to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no internet-based service or electronic storage method can be guaranteed to be completely secure.
10. Data Retention
We may retain customer information for as long as reasonably necessary to:
- Complete orders
- Maintain transaction records
- Handle customer service matters
- Prevent fraud
- Meet accounting or legal obligations
- Resolve disputes
Information that is no longer required may be deleted, anonymized, or securely retained where required by law.
11. Your Rights and Choices
Depending on applicable law and the circumstances, you may request to:
- Review the personal information we hold about you
- Correct inaccurate information
- Update your contact information
- Request deletion of certain personal information
- Stop receiving promotional communications
Some information may need to be retained for legal, accounting, fraud-prevention, or transaction-record purposes.
12. Children’s Privacy
Our website is intended for general online shopping purposes.
We do not knowingly collect personal information from children where such collection would be inappropriate or unlawful. If we become aware that personal information has been provided by a child without appropriate authorization, we may take reasonable steps to remove it.
13. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Niro is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
14. Social Media
If you communicate with Niro through Facebook, Instagram, WhatsApp, or another social media platform, information you provide may also be processed by that platform according to its own privacy policy.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business operations
- Website features
- Legal requirements
- Technology
- Third-party services
The latest version will be published on our website with an updated effective date.
16. Governing Law
This Privacy Policy will be interpreted in accordance with applicable laws and regulations of Bangladesh.
17. Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Niro
Website: https://niro.com.bd
Phone: 01746-893941
By using our website or placing an order with Niro, you acknowledge that you have read and understood this Privacy Policy.