Last Updated: October 5, 2026
Welcome to Niro. These Terms and Conditions govern your use of our website and your purchases from us. By visiting https://niro.com.bd, placing an order, or using our services, you agree to these Terms and Conditions.
1. General
Niro operates an online retail platform offering products for sale in Bangladesh.
We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time. Any changes will be published on our website.
2. Product Information
We try to ensure that all product descriptions, images, specifications, colors, and prices displayed on our website are accurate.
However, slight differences may occur due to:
- Screen or display settings
- Lighting in product photography
- Manufacturing variations
- Packaging updates
- Supplier changes
Product images are generally for representation purposes and may occasionally differ slightly from the actual product.
3. Pricing
All prices shown on our website are displayed in Bangladeshi Taka unless otherwise stated.
Niro reserves the right to change product prices, offers, discounts, or promotions at any time without prior notice.
The price applicable to an order will generally be the price displayed at the time the order is confirmed.
4. Orders
When you place an order, you agree to provide accurate information, including:
- Full name
- Phone number
- Delivery address
- Product details
- Any other necessary order information
Niro reserves the right to cancel or refuse an order if:
- Incorrect information is provided
- The product is out of stock
- The order appears fraudulent
- The customer cannot be reached for confirmation
- Delivery is unavailable in the requested area
- There is a pricing or technical error
5. Order Confirmation
Submitting an order through the website does not always mean the order has been finally accepted.
We may contact you by phone or another available communication method to verify or confirm the order before dispatch.
6. Payment
Available payment methods may include:
- Cash on Delivery
- Mobile financial services
- Bank payment
- Other payment methods displayed on our website
The availability of payment methods may vary depending on the order or delivery location.
7. Cash on Delivery
For Cash on Delivery orders, the customer must pay the applicable amount according to the order and delivery terms.
Customers are encouraged to inspect the product in front of the delivery person where the courier allows such inspection.
If the product is visibly damaged, incorrect, or significantly different from the confirmed order, the customer may refuse the delivery in accordance with our Refund and Returns Policy.
8. Delivery
Delivery times may vary depending on:
- Customer location
- Courier availability
- Weather conditions
- Public holidays
- Political or transportation disruptions
- Other circumstances beyond our reasonable control
Any stated delivery timeframe is an estimate and not a guaranteed delivery date unless specifically confirmed.
9. Delivery Charges
Delivery charges may vary depending on:
- Delivery location
- Product size or weight
- Courier service
- Promotional offers
The applicable delivery charge will be communicated or displayed during the ordering process where applicable.
10. Returns and Refunds
Returns, exchanges, and refunds are governed by our separate Refund and Returns Policy.
Customers should review that policy before placing an order.
11. Order Cancellation
Customers should contact Niro as soon as possible if they wish to cancel an order.
Cancellation may not be possible once the order has already been dispatched or handed over to the courier.
Niro may also cancel an order due to stock issues, verification problems, pricing errors, or other reasonable circumstances.
12. Promotions and Discounts
Promotional offers, discount codes, campaign prices, and special deals may be subject to separate conditions.
Niro may:
- Set expiry dates
- Limit stock
- Restrict offers to selected products
- Limit the number of purchases per customer
- Modify or withdraw promotions where necessary
Promotional offers cannot normally be exchanged for cash.
13. Website Use
You agree not to use the Niro website for:
- Fraudulent activities
- Illegal purposes
- Providing false information
- Attempting unauthorized access
- Uploading malicious software
- Interfering with website security
- Copying or misusing website content without permission
We reserve the right to restrict access to the website if misuse is detected.
14. Intellectual Property
Unless otherwise stated, the content on Niro’s website, including:
- Logo
- Graphics
- Website design
- Product descriptions
- Text
- Promotional materials
- Original images
is owned by or licensed to Niro.
Such content may not be copied, reproduced, modified, or used commercially without permission.
15. Third-Party Services
Niro may use third-party services such as:
- Courier companies
- Payment providers
- Hosting services
- Communication platforms
We are not responsible for interruptions or delays caused solely by third-party providers where such matters are beyond our reasonable control.
16. Limitation of Liability
Niro will take reasonable steps to provide accurate information and reliable service.
However, to the extent permitted by applicable law, Niro will not be responsible for indirect or consequential losses arising from:
- Website downtime
- Courier delays
- Third-party service failures
- Customer misuse of products
- Incorrect information provided by the customer
Nothing in these Terms is intended to limit any rights available to customers under applicable law.
17. Customer Responsibility
Customers are responsible for:
- Providing correct contact information
- Providing an accurate delivery address
- Reviewing product details before ordering
- Following product instructions
- Inspecting delivered products where permitted
- Contacting Niro promptly if there is an issue
18. Privacy
Customer information will be handled in accordance with our Privacy Policy and applicable laws.
By using our website, you acknowledge that certain personal information may be required to process orders, arrange delivery, communicate with you, and provide customer support.
19. Governing Law
These Terms and Conditions shall be governed by the applicable laws of Bangladesh.
Any dispute arising from the use of our website or services will be handled in accordance with applicable Bangladeshi law.
20. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Niro
Website: https://niro.com.bd
Phone: 01746-893941
By using the Niro website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.